Oracle Ultra Search also includes an application of this sort. Oracle Ultra Search provides APIs with which you can build customized, J2EE query applications. In this example, the Ultra Appliance call center agents have access to two types of information:Īn intranet that contains documents on Web pages with detailed information about appliances sold and serviced by Ultra Appliance.Ī database that contains information about previous maintenance issues and solutions for appliances sold and serviced by Ultra Appliance.įor this example, the Ultra Appliance call center agents search the company intranet and the problem database for information and any issues associated with, the Springmaster 2000 refrigerator. Ultra Appliance call center agents must access a variety of online resources to provide the information needed by the customer. It also describes how you, as the Ultra Appliance call center agent, can use Oracle Ultra Search to query the company intranet and database. This chapter describes how the Ultra Appliance search administrator, can set up a browser-based search application that enables call center agents to find information for appliances that they support. Customers contact the customer service call center every day to receive technical Help for, and assistance with, an appliance.

Ultra Appliance is a retail company that sells and supports hundreds of different appliances from dozens of manufacturers nationwide. The example uses a fictional customer service call center named Ultra Appliance, Inc. It enables you to create a browser-based search application to query data sources. A case study is featured that describes installation and use of Oracle Ultra Search. This chapter provides information about getting started with Oracle Ultra Search.

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